What it is
Voice Intelligence reads each recorded call and turns it into notes, so you can see what happened without playing the recording back.
Notes for every call
Each recorded call becomes notes your team can read and act on.
Call transcription
Calls are transcribed, so the words are there to read when you need them.
No more listening back
Know what happened on a call without replaying it.
Who it's for
Businesses that take or make a lot of calls and never have time to write them up.
- HVAC, plumbing & roofing offices
- Med spa front desks
- Real estate teams
- Logistics & dispatch
- Owners keeping up with a sales team
Set it up in TraxionLab
Voice Intelligence is still rolling out, so there is nothing to set up yet. We will add the step-by-step here as soon as it is live in TraxionLab accounts.
Part 1 · Get ready
Record your calls. Voice Intelligence works from recorded calls, so calls that are not recorded will not get notes.
Want to know when it reaches your account? Email support@traxionlab.com and we will let you know.
A real-world example
A busy HVAC office
The office takes dozens of calls a day, and notes get skipped when it's busy.
Call
A homeowner calls about a furnace making a noise and asks for a Thursday visit.
Notes
After the call, the notes are there for the team to read. Nobody had to type them.
Follow up
The dispatcher reads the notes and books the visit without replaying the recording.
FAQ
Coming to your account
Stop writing call notes
Voice Intelligence is rolling out now. Make sure your calls are recorded, or book a short onboarding call and we will check your phone setup with you.
Works best alongside
Voice Intelligence runs on your TraxionLab phone system's call recordings.